The Samsung induction ranges have a lot to offer, from affordability to power to some of the best smart features on the market. If you're looking for a 30-inch induction range, Samsung is worth looking at.
Samsung Induction Ranges at a Glance
Samsung has four induction range models to choose from--all slide-in ranges--with 2-3 color options for each. Here they are, listed by model number. The last two or three digits of the model number indicate the color. For example, NE63B8611-SS for stainless steel, -SG for black stainless steel, and -12 for white glass.
All Samsung induction ranges come with the Ready2Fit Guarantee: If your Samsung range does not fit your 30-inch cutout, Samsung will reimburse you $100.
Slide-in induction range in stainless, black, or white glass
Slide-in induction range in stnls/blk stnls
Slide-in induction range with Air Fry in stnls/blk stnls
Slide-in induction range w/dbl oven
Size (in.) H-W-D
36.75 x 29.9 x 28.6
No. of Burners:
Burner Size (in.):
Enter your text here...
Burner Power/Boost Power (Watts):
Manual dials, front of range, touchpad for oven
Manual dials, front of range, touchpad for oven
Illuminated dials, front of range, Smartdial for oven
Illuminated dials, front of range, Smartdial for oven
Oven Size (cu. ft.):
Hidden Bake Element:
ADA, CSA, Star K
ADA, CSA, Star K
ADA, CSA, Star K
ADA, CSA, Star K
1 yr limited mfr warranty.
1 yr limited mfr warranty.
1 yr limited mfr warranty.
1 yr limited mfr warranty.
Samsung is a huge South Korean conglomerate probably best known in the U.S. for their small electronics and cell phones. They're involved in everything from computer components to nuclear power plants. According to Wikipedia, they have assembly plants and sales networks in more than 80 countries.
In 2014, Samsung issued a statement that they planned to be the leading appliance manufacturer in the US, and they have succeeded. Samsung is one of the leading appliance brands sold in the US.
In 2016 Samsung acquired Dacor, an American maker of premium kitchen appliances located in southern California. Dacor appliances are still made in the US.
In January of 2018, Samsung opened a huge plant in South Carolina (which for now is makes washing machines only). Their goal, they said, was "for South Carolina to become Samsung’s U.S. hub for every stage in the home appliance lifecycle—from concept and R&D to manufacturing, quality assurance, distribution and customer care," (from DigitalTrends.com). They plan on opening plants in several other states, as well over the next several years; as of 2021, the South Carolina plant is the only one we know of in the US.
Is Samsung a Good Quality Choice?
Samsung ranges and cooktops have a good reputation for quality (despite some of the terribly negative reviews you'll find online). Consumer Reports loves the brand, as do many major appliance dealers.
However, there are a few issues to be aware of.
As appliances have gotten more technical (more electronic components), they've gotten harder and more expensive to fix. Fewer and fewer dealers offer good support with their sales for two reasons. First, there's no profit in it for them under a manufacturer warranty. Second, there is a serious shortage of technicians qualified to work on modern appliances.
Furthermore, appliances made overseas can have a backlog of weeks or even months; some people are waiting this long for their stoves, refrigerators, and televisions to be repaired.
Samsung, with its Korean home base and rapid US growth, has all of these problems to some degree. Their biggest issue is with service: They don't yet have a solid infrastructure of technical support in the U.S. (They're working on it, with the opening of American plants, but they just haven't solved all the problems yet.)
This is the main reason you'll see a lot of horror stories on the Internet: If people buy a brand that doesn't have good technical support where they live, they're likely to have a bad experience. However, just because people have a bad experience doesn't necessarily mean they bought a bad product. Across the industry, about 20% of newly installed appliances (e.g., less than a year old) need a service call of some sort (not necessarily for serious issues, but they can be). The percentage is a bit lower for luxury brands (e.g., Thermador, Viking, Monogram, Miele, etc.), but even if you pay a premium price for your appliances, there's a decent chance you'll need servicing in the first year of ownership.
Here's the upshot: According to several appliance dealers and other sources (Consumer Reports, for example), Samsung makes a reliable product. They have an overall service rate of around 10% for the first year (anything below 20% is considered good). This is for all their products, not just their induction products. Even so, it's good to know.
When you add to this Samsung's goal of taking on appliance giants like Whirlpool and GE, it could mean very good things for the consumer. Right now, Samsung induction ranges and cooktops can usually be found at lower prices than many competitors in their class. Those prices may go even lower, and service is definitely going to improve as they establish themselves in the U.S.--though as of 2022, they are still having some issues.
Regardless which brand of appliance you buy, if it needs servicing, you may be out of luck if you didn't: 1) make sure there are qualified technicians in your area to work on it, and 2) purchase an extended warranty to protect yourself in the event of problems.
For about 10% of the cost of the product, you can have a 5-year warranty on any appliance. That's certainly money well-spent. The appliance with zero service calls doesn't exist yet (and in fact the number of service calls has increased, perhaps due to increased use of electronic displays and control boards), so you should protect your investment, whatever you buy.
Samsung is a reliable choice as long as you can get service in your area.
Induction Cooking Pros and Cons
If you're still wondering if induction is the right choice, here's a list of pros and cons that may help you decide. For a more exhaustive list, see Induction Cooking Pros and Cons.
Induction Cooking Pros
- Very fast: can heat a quart of water in just a few minutes.
- Extremely responsive: adjusts to setting changes instantaneously (yes, more responsive even than gas)
- Excellent low temperature control (you can set a pan at low heat and not worry about burning)
- Extremely safe: little residual heat on cooktop and burners won't operate without a pan on them
- Efficient: very little heat is lost to the ambient air, which also keeps the kitchen cooler
- Great looking: the smooth cooktop is sleek and modern
- Easy to clean: Because the cooktop doesn't heat up, it's easy to wipe off.
Induction Cooking Cons
- Need induction-compatible cookware (cast iron, carbon steel, and most clad stainless works)
- Induction technology is more expensive than gas or conventional electric (but coming down)
- The glass/composite cooktop can scratch easily if you're not careful
- Induction has a learning curve because it's SO much more responsive and than gas or electric
- Induction lacks the "feel" of gas (although the Samsung Virtual Flame fixes that)
- If converting from gas, you'll probably have to rewire your kitchen
- Some induction cooktops can be noisy because of powerful cooling fans or interaction with cookware.
For more information about induction cookware, see our Guide to Induction Cookware.
Is Induction Cooking Safe?
Some people worry that the magnetism involved in induction cooking can be dangerous, especially to children, pregnant women, and people with pacemakers.
We've done a lot of research and believe that induction cooking is safe. For a detailed discussion of this, see Is Induction Cooking Safe?
The magnetism can be problematic to certain brands of pacemakers, not because induction cooking is inherently dangerous, but because of how pacemakers are affected by magnetism in general. Very few pacemakers are going to interact negatively with an induction cooktop, but if this is an area of concern for you, definitely check with your doctor before buying an induction range or induction cooktop.
There's also a concern about pan placement and burner coverage. If pans are placed off-center on a burner, or if the pan diameter is small compared to the burner diameter, you will have considerably more stray magnetic fields from an active burner. If this concerns you, be sure to center your pots on the burner hobs and not use too large a burner for the pan size.
For maximum safety:
- If you or a household member has a pacemaker, check with your doctor before buying induction.
- Center your pans on the burner hobs, and don't use small pans on large hobs.
Buying Considerations for an Induction Range
When buying an induction range--also often called a stove, which means the same thing--here are some important features to consider:
- Size and Model
- Freestanding Vs. Slide-in
- Electrical and Installation Requirements
- Bridge Functionality
- Oven Features
- Safety Features
- Ease of Care and Maintenance
- Warranty and Service Considerations.
Size and Model
You need to know the size of your space, or, if you're remodeling/building, you need to know the size cooktop or range that you want.
The most common sizes for both ranges and cooktops is 30-inch and 36-inch. All Samsung induction ranges are 30-inch models.
Freestanding Vs. Slide-In Range
There are two types of stoves: freestanding and slide-ins.
The primary difference is that a freestanding stove has finished sides, and a slide-in does not. Therefore, freestanding range can be installed anywhere, while the slide-in has to be installed between counters.
Also, freestanding stoves typically have the controls in the back, above the cooktop, and slide-ins have the controls in the front, at the cooktop level.
Slide-ins also often have a oversized cooktop that overlaps the counter slightly. This creates a more custom, built-in look that a freestanding stove doesn't have.
Freestanding stoves also tend to be less expensive than slide-ins. If you find a freestanding model with all the features you want, you can save money by going with it rather than a slide-in.
Today, it often doesn't make much difference which style of range you buy. Most slide-ins come with optional kits to install side panels. Both types are made to fit into the same space with little modification; in fact, Samsung has a Ready2Fit guarantee: they will refund you $100 if one of their ranges doesn't fit in an existing 30-inch space.
All the Samsung Induction ranges are slide-in models.
Electrical and Installation Requirements
Most 30-inch induction ranges require 40 amp wiring, So if you're replacing an existing range, your wiring is probably going to be fine. However, if you're replacing a very old range or cooktop in an old house, you may have 30-amp wiring, and you will need to update it (or hire an electrician to do so).
Like most ranges, the Samsung induction ranges require 40-amp wiring.
Note also that the power cord is not supplied with the stove. This is because there are different power hookup configurations. You have to confirm which hookup you have and purchase it separately for a small cost.
Most induction ranges have a power boost feature that draws extra power to a burner for a short period, usually 10 minutes. This is great for boiling water and other tasks that you want to do quickly.
Even the lowest powered induction burners provide plenty of speed and plenty of heat, so power boost is a nice, but not necessary features.
Power boosts can range from about 3200 watts all the way up to 7000 watts, with the average boost being around 3800 watts. When in boost mode, less power is available to other burners.
All the Samsung induction ranges have power boost on all four burners. The largest burners have an impressive boost power of 4200 watts, except for the older model, which has a boost of 3200 watts (still pretty powerful).
Most modern appliances have electronic control pads. Induction ranges can have all-electronic controls for the burners and the oven, or they can have dials for the cooktop and digital controls for the oven.
We like that the Samsung ranges have dials for the burners, which we think is the fastest, easiest way to adjust a setting. On the newer models, the dials are backlit for easy reading.
The older Samsung induction range oven controls are all digital, requiring key presses to adjust. The newer models have a Smartdial feature that provides an electronic dial for easier setting and adjusting, as shown here:
The Smartdial is a great feature, but you will have to pay several hundred more for it. If you want to save some money (and still get excellent controls and oven features), go with one of the older Samsung models. Digital controls are important for the cooktop, but for the oven settings, digital controls are fine.
“Bridge” or "Sync" Functionality
A bridge element allows you to control two burners like one large one. It's great for large or rectangular pans like griddles.
None of the Samsung induction ranges have this functionality (though the Samsung induction cooktops do).
In general, synced burners are more common on cooktops and not as common on ranges, although some ranges do have them (Cafe and Bosch Benchmark are two that do).
Ovens these days are full of features. In fact you'd be hard-pressed to find an oven today that isn't self-cleaning, have convection, and doesn't offer a whole bunch of extra features (programmable settings, for example).
The Samsung induction ranges have a good oven with a lot of features including Air Fry, Dehydration, and Delay Bake Time. It's huge, at 6.3 cubic feet (the industry average is about 5.0cf), and has a Smart Control that can learn your common settings.
Even if you buy one of the older, less expensive models, you'll get most of these features, though you won't get the handy Smartdial control.
Induction cooking is much safer than gas or electric. The burners won't come on without an induction-compatible pan in place.There's no open flame, and the heat source itself does not get hot--just the pan. The surface will retain heat for awhile, and both ranges and cooktops have “hot surface” lights to indicate this.
The Samsung induction ranges have all the industry-standard safety features, including a child safety lock so it can't be inadvertently turned on. You're going to find these features standard across all brands, but some may have better locking features than others.
If you're looking at Samsung, smart features may be one of your concerns: Samsung has some of the most advanced smart features in the appliance market today, probably because of their history with smart phones.
Honestly, we aren't huge fans of smart features on appliances, particularly a stove or cooktop, which should never be operated remotely for safety reasons. And the smart features on appliances, frankly, aren't all that impressive, perhaps because they're not necessary. (The one exception we can think of is the Smart pan capability on the Cafe induction cooktop, which can control temperatures for precision cooking and would be a fun thing to play with.)
If you like technology and want your appliances smart, Samsung is an excellent brand. You can operate your Samsung appliances through your smart phone, through Samsung's proprietary application, and even by voice through Alexa and other devices. Samsung is an innovator in smart appliances and the features should continue to get better.
Ease of Care and Maintenance
Induction ranges are easy to keep clean because food doesn't burn onto them. But you may also want to consider these things: Does the top have nooks and crannies (around the edge, for example) that might make it hard to clean? Does the oven have a smooth finish that will be easy to wipe down (because no matter how great the self-cleaning features, you will have to do this occasionally)?
Do you mind cleaning around dials, or do you prefer an all-smooth surface with touch controls under glass?
One neat feature we like about the Samsung induction range is its sealed oven heating elements. This means there are fewer nooks to collect gunk--a wonderful thing in an oven! It also has two self-cleaning modes which will keep it in sparkling condition (and the Steam clean mode uses far less energy than the standard cleaning mode).
Warranty and Service Considerations
Samsung is one of the top appliance sellers in the US, and with most of their appliances still made overseas, their service department sometimes has a hard time keeping up.
If you buy a Samsung appliance, be sure to get an extended warranty, and make sure you have certified Samsung technicians in your area. Samsung overall is a reliable brand, but if something goes wrong, you may have a hard time getting it repaired--and even if you have technicians in your area, you may still have to wait several weeks.
Unfortunately, this is true for most appliance brands today.
Tips for Buying Online
Understand the Terms
The Internet has ushered in a golden age for consumers. It's almost impossible to not be a well-informed buyer these days. And the competition for your business is fierce, which means you should always be able to find at deals--often much better deals than you'll find at your local appliance store or even a discount warehouse.
On the other hand, buying online can be risky, especially for large appliances. For example, did you know that many manufacturer warranties are voided if you purchase through Amazon? While Amazon itself will usually cover returns, manufacturers may not. You should make sure (by e-mailing or calling the manufacturer) before buying from Amazon.
The moral: Be sure you understand the terms before you buy online.
Additionally, in a nationwide or even global market, it's easy to overlook some important things. Here are questions to be sure you have answers to before buying:
Make Sure Service Is Available Where You Live
When you read appliance horror stories online, you'll see that they are often the result of "terrible service." With induction especially, which is the newest and least familiar cooking technology in the American market, many service people don't know a lot about repairs. If you buy online without checking that there are reputable, knowledgeable service technicians in your area, you could find yourself in a bad situation.
You'd be surprised how often there isn't service available. Even for major brands--premium brands!--if you live in a rural area, there may not be qualified service people available, or not enough that you won't have to wait weeks to get an appointment for a service call.
Online dealers often have service contracts--or some sort of agreement--with local dealers in many cities. Make sure, though, by emailing them or calling their service number. (If their website doesn't have a service number to call, buy somewhere else.) Talk to the service department or customer service representative, and not a salesperson, to be sure you get correct information.
If you buy from a major national retailer like Home Depot or Lowe's, you'll probably be covered. But you should probably check with them, too, via email, call, or a visit to your local store.
Amazon is probably the riskiest site to buy from online, although even if the factory warranty is voided, Amazon is great about customer care and taking returns from unsatisfied buyers. Even so, be sure you understand the terms before you click "Add to Cart." If a year goes by before you have problems, you'll be so glad you understand the details of your purchase!
And we've already mentioned this a few times, but we can't recommend strongly enough that you purchase the extended warranty.
Read A Lot of Reviews
Once again, as much as we'd like you to buy through Rational Kitchen, the smart thing to do is to read a lot of reviews. Whether other review sites like ours or user reviews at dealers (including Amazon, Home Depot, Lowe's, etc.), the goal is always to find out as much as you can about a product before buying it.
Remember too that reviews, both user reviews and review sites, can be biased. (Rational Kitchen is only biased in finding the best products for you, but other sites may have different biases: cost, brand loyalty, and other unpredictable things.) You never know, so take all advice only in the context of other advice.
Also: keep in mind that 5 star reviews are often from people still in the honeymoon phase with a product, and 1 star reviews are the unlucky folks who got the rare lemon and/or bad service along with it.
The reviews in the middle--2, 3, and 4 star reviews--tend to be the most accurate. Unless of course a product is just that good. It's rare, but it happens.
Also pay attention to the distribution of good and bad reviews, if that information is available (as on Amazon). Two products can have the same average rating and have a very different rating distribution. For example, if a product has 80% 4- and 5-star reviews and less than 5% 1-star reviews, that's a good indication that it's a decent product. However, if a product has only 65% 4- and 5-star reviews and 20% 1-star reviews, proceed with caution.
When you've read enough and learned enough about a product--any product!--you'll be able to tell by the number of positive reviews, the number of negative reviews, the issues reviewers discuss, and other common sense pointers, whether a product is as good as its average rating suggests.
Which Samsung Induction Range to Buy?
Here's a summary of which models we recommend. For more details, see the table at the beginning of this review.
Our Pick: NE63B8611
As you can see from the table at the beginning of this review, Samsung offers four induction ranges in a wide price range. Our recommendation is to go with the NE63B8611: it has a max power boost of 3800 watts--slightly lower than the 4200 watts on the newer models--and all of the great oven features you need, including Air Fry, convection, self-cleaning, proof mode, delay bake, and more. Plus all of Samsung's smart features. It's available in stainless, black stainless, and white glass.
What you won't get with this model is illuminated dials and the Smartdial oven controller. You also won't get the Virtual Flame, which illuminates the burners when on to give the feel of gas.
The price range is about $2000-$2200, depending on the color--and you may be able to find it even cheaper if you buy at the right time or from the right dealer.
Most Affordable: NE63B8211
If you want to save even more, you can go with the NE63B8211. It's available in stainless and black stainless and has most of the cool oven features of the other Samsung models (self clean, steam clean, delay bake, proof, and more.
What you won't get with this model is convection and Smartdial oven control. There are no illuminated dials, and the most powerful burner tops out at just 3200 watts (rather then the 4200 watts on the other models). It has all the smart features of the other Samsung induction ranges.
If you can live with these shortcomings, you can find this range for just $1200-$1500, and maybe even less (we've seen it as low as $1100 in stainless finish).
Upgrade Pick: NE63T8911
If you have the budget for the latest and fanciest range, then we recommend the NE63T8911 over the NE63T8951. In other words, we like the single oven model over the double oven model.
This model has everything, including illuminated dials, Smartdial oven control, and the most powerful burners available.
We like this model over the double door oven because it's just easier to use an oven with a larger door. Both Samsung models have the ability to heat the oven to two different temperature zones, so you don't need the smaller doors to do that.
This model is around $3000, while the double door model is about $3700. We recommend saving your money and going for the single door model.
Drawbacks of the Samsung Induction Ranges
The most common complaint from users is about the three small burners, which is a definite drawback for most cooks:
We actually like the layout of the burners, with the largest burner having the most room around it. This makes it easier to deal with large and small pots (and it's always better to have the large burner in the front). Having three small burners is fairly typical for 30-inch ranges, so we're not sure why this is an issue for people, but it's something to be aware of.
Another complaint is that the double-zone oven doesn't work very well.
There are some complaints about poor customer service, although may be more dependent on where you buy, because there are just as many people who are quite satisfied with Samsung service.
And of course, there are complaints from people who got unlucky and had serious service issues with the range not long after purchasing. Unfortunately, this can happen with any appliance brand, Try not to be scared of the negative reviews you'll find online (including comments on this review). Statistically, Samsung has a good service record and the odds are you're going to get a reliable range.
Dimensions (H x W x D in inches)
37.125 x 29.8125 x 26.3125
(power cord sold separately)
Number of Burners
Burner Sizes (Inches)/Power (W):
Front Left: 7 in. /1,800 (normal)/2,300 (boost)
Back Left: 7 in. /1,800(normal)/2,300 (boost)
Front Right: 11 in. /2,300 (normal)/3,300 (boost)
Back Right: 6 in. /1,200 (normal)/2,000 (boost)
Oven Size (cubic feet)
(H x W x D in inches)
20 x 25 x 19
Final Thoughts on Samsung Induction Ranges
Samsung appliances get mostly good reviews and ratings from Consumer Reports and users alike. Induction technology isn't cheap, and Samsung is about in the middle of the pack price-wise. You can find their older models for extremely reasonable prices, or you can pay up to about $4000 for a new Samsung induction range with all the features.
Whatever model buy, get an extended warranty, and make sure there are certified technicians in your area. If you do these two things, any induction range you choose should work out fine.
Thanks for reading!
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Terrible stove- board shorts out and you can’t find anyone who can come fix it. Samsung is impossible to get a hold of unless you answer ridiculous questions on a chat
I will never buy Samsung again
Thanks for the feedback. Samsung is the #1 appliance seller in the US right now and their appliances overall have a low service rate–in fact, one of the best in the industry. Having said that, all appliances made today are far less dependable than they were 20 years ago, and any brand is liable to have issues (true no matter how much you spend). One of the biggest problems with Samsung, as well as LG, which is also a Korean company, is the service. Because their appliances are so in demand and because the supply chain goes all the way back to Korea, proper servicing is the biggest reason to NOT buy one of these brands in the US. The majority of their products are going to be fine, but if you get a lemon, it can be a real headache to deal with (as you found out). They are working on fixing their service issues, but they haven’t gotten there yet. Sorry for your bad experience, but thanks again for the input.
Well here is our last 7 years' experience with a Samsung induction stove, ne599n1pbsr. It had great reviews when it came out.
The stove was purchased in April 2014.
New Years day 2015 the induction stovetop went BANG and had an E84 error code, which is a problem with the right induction module but makes the entire unit inoperable. This was repaired under warranty, which took a month.
October 2015, BANG again. E84. Took another month to repair, courtesy of Samsung, who 'extended' our warranty.
May 2016. BANG yet again!!! E84. Another month of repairs and this time, ALL circuit boards replaced in the stove courtesy of Samsung, who 'extended' our warranty yet again after we sent them extensive complaint emails.
Feb 2019. A pie went up in flames in the top oven (!!). Samsung sent someone to look at this 'fire hazard' and fixed it. Another month, but i appreciate the 'post warranty' service.
Summer 2021 the two convection fans stopped running, got them fixed for roughly $300CAD plus labour. This time the rest of the stove & oven continued working so not as much 'down' time.
Nov 2021 BANG again this past weekend! E84. We are rather sick of having to fix this stove.
Hi Lilian, thanks for your comment. Your experience with Samsung induction sounds awful!! It’s so frustrating to have to deal with multiple issues like you have had to do. In our research on the brand, we found that Samsung has a low percentage of issues and one of the best overall records of any brand in its class. It’s unlucky to get a lemon, and I’m sorry it happened to you. I hope you can either get the range replaced under your extended warranty. Best of luck to you.
I've had a similar problem with a different model of Samsung induction range. Installed new on Dec. 10, 2021. Jan. 24, 2022 loud POP and tripped circuit breaker. After resetting breaker, error code C-F0 loss of communication between main and sub-PBA. Still waiting for repair. The problem occurred while I was using Power Boost on the large 11" induction burner. Since range is only 6 weeks old, I initially thought just a weak component on a board – rare occurrence. But after reading your post of multiple similar failures, I started wondering if a main electrical spike while using power boost which stresses range components the most, could be the culprit. I am having a whole home surge protector installed between the electric supply meter and the main electrical panel on the outside of the house to eliminate this possibility. If any or all of your E84 failures happened while using the power boost on an induction burner, especially the largest one, transient power spikes could be the problem. Power spikes from the main electrical supply can be upward of 30,000 amps, especially to a doubled 220V outlet.
Same problem here with Samsung NE63T8911SS.
Unit was installed early January 2022. Early March 2022, while using Power Boost on the large 11'' induction burner, a loud electrical pop was heard and the breaker flipped. Resetting the breaker shows an error code C-F0 (Contact Customer Service). Best Buy was nice enough to replace the unit. The new unit was delivered and installed the same week.
Less than a month later, early April 2022, the same problem occurred (Loud Pop, breaker flipped, C-F0 error code).
We went back to Best Buy and had the unit replace again.
Fingers crossed the third time's the charm.
It's a great oven (when it works). Unfortunately with all the issues and hassle, this is not worth it.
I would suggest looking for another more reliable induction range than Samsung.
I purchased the Samsung double oven induction range in 2017 after already owning an induction range I am hooked on induction and will never go back to electric. SAMSUNG is the worst …… lets start with the oven……the temperature in the oven is very inconsistent and the double oven devider was useless. If you think that it would rally work as a double oven do not wast your money o this feature. We had a technician come several times and they will only try and convince you that you are crazy. Then the fan stopped working 2 times at 100.00 for the part and 230.00 for labour not to mention that its a double visit.
NOW for the induction they short out all the time. 1st time after 1 year the cost was 450.00 for the repair labour only because he just sauderd something together which he says was most likely a manufacturer defect. Now 3 of the 4 burners are not working along with the oven fan so needless to say I will not be spending any more money for a repair but will no longer buy Samsung.
I will say that they do make the best looking appliances regardless of price but sorry it needs to work.
I'm pretty sure I purchased the extended warranty but I can't find my bill of sale and I of course did not register it so I was out of luck with anyone helping me figure that out. (Purchased from Lowe's on a Lowe's credit card still was not able to get a copy of the bill from them.)
All lessons learned and hopefully will cover my bases better this time arround.
Also reached out to Samsung to try and get some support but the customer service there is pathetic as will. They do not respond but will keep you on the line for hours and never get back to you.
Hi Anna, thanks for commenting. You shouldn’t give up getting some help from either Lowe’s or Samsung, especially if you bought an extended warranty. Every brand has lemons, it’s too bad you were unlucky enough to get one. Samsung actually has mostly positive customer ratings, and we didn’t have any of these issues when we tested the stove, but we don’t have them long enough for many of these issues to develop.
Keep trying, you should be able to get some sort of compensation. Best of luck to you.